Frequently asked questions
Frequently asked questions
Purchases, shipping, returns, authenticity and technical service.
Quick answers to what we get asked most
If you can't find your answer here, reach us through the contact form.
Do the prices include VAT?
Yes, unless stated otherwise. If you're a business with an EU VAT number, or you're outside the EU (including Ceuta and Melilla), you may be exempt — write to us at info@joyeriasuiza.com.
What payment methods do you accept?
Card, bank transfer or deposit. For transfers, shipping is confirmed once the payment is received.
How long does delivery take?
48 to 72 hours for mainland Spain, with a maximum of 15 business days. Beyond that window, you may cancel the order at no cost.
Does shipping cost anything?
Free to mainland Spain and the Balearic Islands. For the Canary Islands, Ceuta, Melilla or abroad, check specific conditions before checkout.
I'm buying a piece over €1,000 — do I need anything special?
Yes, anti-money-laundering regulations require a copy of your valid ID or passport before we confirm the order.
Can I return my purchase?
Yes, you have 14 calendar days from delivery. The piece must keep its original packaging, unused and with security seals intact; personalized items can't be returned.
Do you refund shipping costs?
No, shipping and return costs are the customer's responsibility unless the error was ours.
What warranty do watches and jewelry have?
Two years against manufacturing defects, under Spanish warranty law. It doesn't cover normal wear, knocks, allergies or battery changes.
Are the products 100% original?
Yes. We're official distributors of every brand in our catalog; every item comes directly from the manufacturer or official supplier.
Do watches include international warranty?
Yes, factory box, instructions and 2 years of the manufacturer's international warranty.
What repairs do you do in your workshop?
Servicing, polishing, battery/crystal/crown/strap changes and restoration for watches; cleaning, engraving and rhodium plating for jewelry.
Which brands are you an official technical service for?
Tag Heuer, Tissot, Tudor, Oris, Bulgari, Bell & Ross and Hamilton.
How do I book a workshop appointment?
Through the contact form, selecting "technical service" as the inquiry type.
Where are you located?
Calle Venezuela 49, 36203 Vigo.
What are your opening hours?
Monday to Friday 10:00–13:30 and 16:30–20:15 (summer 17:00–20:30); Saturdays 10:00–13:45 (summer 10:00–14:00).