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Joyería Suiza

Warranty

Authenticity backed by an official international warranty.

An experience that lasts a lifetime.

01Official warranty

Authenticity backed by an official international warranty

Every piece at Joyería Suiza comes exclusively from official manufacturers and distributors. We work only with brands of recognised prestige, guaranteeing the authenticity of every piece of jewellery we place in your hands.

Every purchase is delivered with its original case, official documentation and two years of official international manufacturer's warranty, so you can enjoy complete peace of mind throughout your selection.

Our close collaboration with the leading watchmaking houses also allows us to stand by you after your purchase, handling servicing, maintenance and repairs, both within and beyond the warranty period.

Because for us, true luxury doesn't end on the day of delivery.

02Secure shipping

Secure shipping

We provide fast, discreet and fully insured shipping, protecting the full value of your purchase until the moment of delivery.

Once your purchase has been confirmed, the standard delivery time is under 48 hours for shipments within national territory, never exceeding 15 business days from the date of purchase.

03Personalised attention

Personalised attention

Choosing a new treasure is a special decision.

At Joyería Suiza, we make sure your experience is unique from the very first moment. A team of specialists will guide you closely and personally to help you find the perfect piece, answer any questions and offer professional support before, during and after your purchase.

04Returns

Returns with complete peace of mind

If for any reason your purchase does not meet your expectations, you may exercise your right of return in accordance with current legislation, within a period of less than 14 calendar days from delivery.

The only condition is that the piece must be in perfect condition, together with all its original elements, and that the entire process is carried out through the appropriate communication channels established by the company.

Our team will support you throughout the whole process so that your return is simple, transparent and hassle-free.

Brand by brand

Official brand warranties

TAG HEUER

TAG Heuer watches are covered by a warranty valid for a minimum of 24 months from the date of purchase. For movements with a warranty date after 1 April 2020, this can be extended by an additional three years. Eligible movements include: Heuer 02, Heuer 02T, TH 20, TH 30, TH 31, TH 31-03, TH 50 and TH81. In addition, all watches purchased from 17 June 2025 onwards are covered by the warranty extension, except for TAG Heuer Connected watches. This entire process requires creating a 'MyTAGHeuer' account and registering the watch, including the serial number and international warranty number, along with the customer's personal details.

ORIS

Oris offers a two-year warranty period, which can be extended to 3, 5 or 10 years depending on the model by registering with 'MyOris'. This warranty covers material and manufacturing defects that already existed when the watch was delivered. During the warranty period, the owner of the watch is entitled to free repair of defects. If Oris considers that repair is not possible, the watch will be replaced with an identical or similar Oris watch within the warranty period. The warranty is only valid if the watch has been registered by an official retailer or if the owner has registered the original warranty in 'MyOris'.

BELL & ROSS

All Bell & Ross watches come with an international warranty (parts and labour, straps not included) of two years from the purchase date shown on the warranty card.

TISSOT

Tissot watches come with a 24-month warranty from the date of purchase. This covers manufacturing and material defects present at the time the piece is delivered. This warranty is only valid if the electronic warranty is activated by an official retailer, or if the warranty certificate is dated and stamped by an official retailer. It does not cover the battery, wear, impacts or unauthorised interference.

HAMILTON

All Hamilton watches come with an international warranty of two years from the date of purchase. This warranty covers, at no additional cost, any manufacturing defect and is valid worldwide through the official Hamilton Service network. The original physical warranty card must be presented, correctly filled in, dated and stamped by an authorised official retailer at the time of purchase.

MIDO

MIDO watches are guaranteed for a period of 24 months from the date of purchase. The international warranty covers manufacturing and material defects present at the time the watch is delivered. The warranty only comes into effect if the electronic warranty is activated by the official retailer, or if the certificate is dated and fully stamped by an official retailer. It does not cover the battery, wear, impacts or unauthorised interventions. The warranty period for chronometers with COSC certification has been extended by an additional three years (60 months in total).

FREDERIQUE CONSTANT

A Frederique Constant watch is guaranteed for a period of two years from the date of purchase. The warranty is only valid once activated via the QR code available on the 'Ewarranty ACTIVATION & BENEFITS' card or on the certificate of authenticity signed and stamped by the authorised retailer. This warranty covers issues affecting the operation of your watch caused by manufacturing defects.

NORQAIN

All NORQAIN watches include a two-year international manufacturer's warranty for those with a standard movement, and four years for those with an in-house manufacture movement. If the watch was purchased from an authorised retailer, it is enough to present the official international manufacturer's warranty to a retailer. The one-year warranty can be extended by a further year on the NORQAIN website.

JUNGHANS

Junghans offers a two-year warranty from the date of purchase. All manufacturing defects are repaired free of charge during this period. Normal wear of parts such as straps, cases, glass and battery (where applicable), resulting from daily use, is excluded from this warranty. The warranty will be voided if the production number is removed from the case back of the watch or becomes illegible. To claim the warranty, bring the watch together with your purchase receipt and the duly completed warranty certificate to an authorised retailer.

NOMOS

NOMOS watches offer an international warranty of two years from the date of purchase. This covers manufacturing and material defects in the movement, case and dial. Natural wear, leather straps and damage caused by misuse or impacts are excluded. Anyone wishing to make a warranty claim must bring the watch to the retailer where it was purchased, together with the original invoice and the warranty booklet.

BAUME & MERCIER

International warranty of 24 months from the date of purchase from an authorised Baume & Mercier retailer. In addition, if you have a watch fitted with a Baumatic movement, you can benefit from a six-year warranty extension within 60 days of purchase. This warranty does not cover normal wear of non-metal straps (leather, rubber, synthetic polymer), and in these cases, the replacement of the straps will be at the customer's expense.

DAMIANI

Damiani offers a two-year international warranty covering manufacturing defects. In addition, the brand offers after-sales services (cleaning, polishing, engraving and resizing) and a free insurance programme against theft and robbery for certain registered pieces of jewellery.

NANIS

All Nanis jewellery, crafted in 750 gold (10 karat), is covered by a 24-month warranty against any manufacturing defect confirmed at the official service centre. You can extend the warranty by a further 24 months free of charge by sending a request, providing your details and attaching a copy of your proof of purchase. For the warranty to remain valid, the extended warranty receipt must be presented to an authorised retailer, together with the duly completed, stamped and signed warranty certificate.

CHIMENTO

Chimento's official international warranty is valid for 24 months from the date of purchase of the piece of jewellery. This warranty covers manufacturing defects through free repair or replacement when the defect is not the result of improper use.

MATTIOLI

Mattioli jewellery comes with an international warranty of two years against manufacturing or material defects. It covers the repair or replacement of defective parts, provided the item was purchased through an authorised official retailer and shows no damage from misuse.

ROBERTO COIN

Roberto Coin offers a 24-month warranty against manufacturing defects. It excludes damage from improper use, accidents, normal wear or third-party interference. All repairs must be handled through authorised retailers.

A COMMITMENT THAT LASTS OVER TIME

More than six decades of experience back us up.

Since our beginnings we have worked with a single purpose: to offer exceptional pieces alongside impeccable service, built on professionalism, honesty and commitment to every customer.

A history of trust that continues, generation after generation.

Buying at Joyería Suiza means trusting a company with history. We strive to make every experience live up to the piece you receive: authentic, secure and made to last a lifetime.

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